Dinsmore

Enjoy "awesome support" from the beginning

For the trial, Tim identified 15 or 20 initial alerts that would test the system, as well as Vable’s training and support infrastructure. Once he was comfortable with the platform’s capabilities and functionality, he went ahead and created over 500 alerts. He noted that Vable’s “awesome support team” pulled some tricks on the back end that helped speed up the process.

Sometimes a vendor makes a lot of promises, and when you get everything set up, you find nothing happens as it should. However, Tim said that Vable has delivered exactly what Matthew and Emily said it would. 

A simple solution to a tricky challenge

Dinsmore attorneys are actually signed up to receive more emails, which sounds potentially counterintuitive. However, Tim explained that although some lawyers will get more alerts, they are only getting alerts that matter.

Vable worked with Tim to streamline many of the repetitive set-up processes. For instance, cloning Topics has been an efficient way to duplicate searches, with only minimal amendments. The creation of a Dinsmore private taxonomy means only one change is needed for a publisher, email, source, etc to appear within alerts immediately.

Time invested in a content aggregation solution is time well spent 

Tim’s advice to potential customers is to allow yourself time to get to know the platform. Once everything is automated, and Vable is doing everything you asked it to, you don't have to worry. He wisely pointed out that with a new system, you get out what you put in. Invest time in the right solution at the beginning, and you will reap information rewards going forward.

Happy end-users is the end goal

Tim said that Vable is a great tool for content aggregation and a fantastic solution for the way Dinsmore delivers this particular type of client litigation alert. He is aware that the platform has great potential and is looking to roll out further changes in the type of content monitored, and the way current awareness is shared throughout the firm.

As he remarked, when you make an investment in a new solution, you want to make the most of it and get full value out of it. Every library and information service has its own twist on how they deliver information which is why sharing best practices with other information professionals, and creating case studies like these are so important.